1.1 Scope of application

These general terms and conditions of sale (hereinafter the "GTC" ) govern, without restriction or reservation, the conditions of access and use of the website available at the following URL address: https://oikosantalis.com/ (hereinafter the " Site ") published by OIKOS ANTALIS and any customer of the Site regardless of their status: simple visitor to the Site, subscribed to a newsletter sent by OIKOS ANTALIS or having a customer account (hereinafter the " Customer " or " You ").

OIKOS ANTALIS reserves the right to adapt or modify these General Terms and Conditions unilaterally at any time and without notice. The version of the General Terms and Conditions applicable is the one on the date you visit the website or log in to your Customer Account. These General Terms and Conditions are written in French.

1.2 Acceptance of the T&Cs

These General Terms and Conditions are accessible to any Customer directly by clicking on the "General Terms and Conditions" link on all pages of the Site. A Customer's visit to the Site therefore implies their full and unreserved acceptance of the General Terms and Conditions.

OIKOS ANTALIS offers olive oil bottles and refills for sale (hereinafter the " Products "). The Products are offered while stocks last. This information is updated automatically and in real time. OIKOS ANTALIS cannot be held liable for any errors in the update, regardless of their origin.

As such, OIKOS ANTALIS cannot be held responsible for the cancellation of an order for one or more Product(s) due to stock exhaustion.

The Products are described and presented with the greatest possible accuracy, mentioning their essential characteristics (harvest details, nutritional data, laboratory data, etc.). However, if errors or omissions may have occurred in this presentation, OIKOS ANTALIS cannot be held liable.

The photographs of the Products are not contractually binding. OIKOS ANTALIS makes every effort to ensure that the photographic and graphic representation of the Products is as faithful as possible. OIKOS ANTALIS cannot guarantee the exact rendering of the tones, colors, shapes and dimensions of the Products compared to the visuals of the Products displayed on the Site. It is possible that the Customer's perception of the photographic or graphic representation does not correspond exactly to reality. In this case, OIKOS ANTALIS cannot be held responsible for this difference in perception.

OIKOS ANTALIS implements the means and measures necessary for the proper functioning and maintenance of the continuity and quality of the Site.

The Customer acknowledges that OIKOS ANTALIS cannot be held responsible for any interruption of the Site.

OIKOS ANTALIS may be required to suspend the Site for maintenance purposes scheduled by OIKOS ANTALIS or one of its subcontractors or in the event of a technical imperative.
It is understood between the Parties that OIKOS ANTALIS cannot under any circumstances be held responsible for repairing any indirect damage suffered by Customers when using the Site.
Furthermore, OIKOS ANTALIS cannot be held liable for acts (i) resulting from an act or negligence on the part of the Client, (ii) which do not comply with applicable regulations and/or the General Terms and Conditions, (iii) in the event of force majeure within the meaning of Article 1218 of the Civil Code and current case law.

The Customer may, if they wish, create a personal customer account (hereinafter the “ Customer Account ”). The identifier consists of the Customer’s email address (hereinafter the “ Identifier ”).

4.1. Creation of a Personal Account

When registering on the Site, the Customer undertakes to provide accurate and complete information about his or her identity. He or she undertakes (i) not to create a false identity likely to mislead OIKOS ANTALIS and (ii) not to usurp the identity of another person.
The Client undertakes to immediately update, in the event of modification, the information he provided when he first logged into his Personal Account.
The creation of a Customer Account requires that the Customer provide the Site with the following information:

• Surname ;
• E-mail address.

In the event that the client provides false, inaccurate, obsolete, incomplete or misleading information, OIKOS ANTALIS may, immediately without notice or compensation, suspend access to the Client Account and refuse access, temporarily or permanently, to all or part of the Client Account.

4.2. Customer Identifiers

The Client's Identifiers are confidential. The Client undertakes to keep them secret and not to disclose them in any form whatsoever.

The Customer is solely responsible for the use made of his/her Identifier.

Any access, use of the Account and transmission of data made from the Customer Account will be considered as having been made by the Customer. In this regard, the Customer is required to ensure that at the end of each session he effectively logs out of his Customer Account, in particular when accessing it from a public computer.

OIKOS ANTALIS cannot be held liable for any direct or indirect damage suffered by the Client or by third parties, resulting from fraudulent access to the Client's account, following disclosure of the Client's identification details.

4.3. Termination of the Personal Account

The Customer may delete his Personal Account at any time by sending an email to the following address: oikosantalis@gmail.com .

OIKOS ANTALIS reserves the right to delete the account of any Customer who does not comply with these General Terms and Conditions, the various laws and regulations in force or whose behavior is likely to harm the reputation of OIKOS ANTALIS.

OIKOS ANTALIS may terminate, by any means, all or part of the Customer Account with seven (7) days' notice from the effective suspension and without compensation.

Any termination of the Contract by the Customer or by OIKOS ANTALIS automatically results in (i) the end of the right of access to his Customer Account, (ii) the deletion or anonymization of all information concerning the Customer unless applicable law requires it to be retained.

The Customer is invited to select the chosen Products and place them in the shopping cart (hereinafter the “ Cart ”) by clicking on the “ Add to cart ” or “ Buy now ” button. At any time, the Customer may delete any Products on the Cart view page, by going to the Cart icon available on all pages of the Site at the top right.
The Customer is invited to consult the summary of his order by clicking on the button "View basket" (hereinafter the " Order "). At this stage, he can check the details of his Order, identify any errors made in the data entry and correct them.
After validating the Basket by clicking on the “Proceed to Checkout” button, the Customer must identify themselves using their User ID or order without creating a customer account by entering only their email address.

To finalize his Order, the Customer:

• must confirm its delivery and billing address, or provide a new delivery and/or billing address.
• must read these General Terms and Conditions and explicitly accept them by checking the box “I have read and accept the General Terms and Conditions of Sale” before proceeding to payment for their Order.
• must choose their delivery method,
• must check the details of his Order one last time and correct them if necessary, and
• is then invited to pay the amount of his Order by clicking on the “Continue to payment” button giving access to the secure payment of his order.

By ordering on the Site, the Customer declares and guarantees that he/she is of legal age and has the legal capacity to enter into a contract.

The contractual information relating to the Order (Order number, Product(s), price, quantity, etc.) is the subject of a confirmation email sent to the Customer by OIKOS ANTALIS. Once payment is confirmed, the Customer receives, immediately and at the latest before delivery, an email confirming their Order.

The Customer formally accepts the use of electronic mail for confirmation by OIKOS ANTALIS of the content of his Order.

For any questions relating to the tracking of an order, the Customer can contact OIKOS ANTALIS Customer Service at the following address: oikosantalis@gmail.com .

Product offers are subject to availability. Product availability information is provided at the time of ordering, on the Product page.

If it turns out that despite the vigilance of OIKOS ANTALIS, the Products ordered are no longer available, OIKOS ANTALIS will inform the Customer by any means as soon as possible but cannot under any circumstances be held responsible.

OIKOS ANTALIS reserves the right to modify its prices at any time but undertakes to apply the rates in force indicated at the time of the Order, subject to availability on that date.
The prices of the Products are indicated on the Site in Euro (€), all taxes included (TTC), excluding customs fees and other taxes which must be paid by the Customer directly to the carrier.
The prices displayed do not take into account the costs of delivery of the order (hereinafter the “ Delivery Costs ”).

These Delivery Costs will be indicated to the Customer on the shopping cart validation page as well as on the Order summary page, before validation and payment of the Order.
Payment for the Order is made either via Paypal or via the secure platform of our payment service provider Stripe.

• Paypal (Europe) SARL et Cie, SCA, whose registered office is located at 22-24, Boulevard Royal – L-2449 Luxembourg, and registered in the Luxembourg Trade and Companies Register under number B118349. For any information, the Customer can consult the Paypal website at the following address: https://www.paypal.com .
• STRIPE INC., whose registered office is located at 3180 18TH STREET 99404 CA SAN FRANCISCO. For any information, the Customer can consult the Stripe website at the following address: https://stripe.com/fr/privacy .

OIKOS ANTALIS reserves the right to suspend any order processing and delivery in the event of refusal of authorization of payment by credit card from officially accredited organizations or in the event of non-payment.

The data recorded by Paypal and Stripe are considered proof of payments made between OIKOS ANTALIS and the Customer. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Delivery means the transfer to the consumer of physical possession or control of the goods (hereinafter “ Delivery ”). It is only made after confirmation of payment by the OIKOS ANTALIS banking institution.

Delivery is free from a certain purchase amount specified on the Site.

8.1. Delivery Terms

Several delivery methods are available to the Customer. Delivery times are given for informational purposes only. They do not take into account the time required to prepare the Order (two to three working days), nor public holidays that may occur during the preparation of the Order or the delivery period.

No refund of shipping costs will be made in the event of delivery within a period longer than those indicated.

The Products are delivered to the address indicated by the Customer when placing the Order; the Customer must ensure that it is correct. Any package returned to OIKOS ANTALIS due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.

8.2. Receipt of Delivery

Upon Delivery of his Order, the Customer must check the conformity and condition of his Order and, where applicable, make any necessary reservations regarding apparent defects (missing product, damaged package).

The Customer is invited to contact OIKOS ANTALIS customer service via the “Contact us” section within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made beyond this period will be considered inadmissible.

8.3. Product Return

The Customer has a right of withdrawal allowing him to return the Products to OIKOS ANTALIS without reason under the conditions set out in Article 9 of these General Terms and Conditions, with the exception of personalized products and provided that the Products have not been opened in any way whatsoever by the Customer (in this respect the plastic seal must be intact and not have been removed).

For any reason for return other than the right of withdrawal (non-compliant or damaged product, error in the content of the order, etc.), the Customer is invited to contact OIKOS ANTALIS, which will provide the necessary information to satisfy their request as far as possible and, if necessary, arrange a new delivery.

The Customer has a period of fourteen (14) working days from the date of receipt of his Order, to return any Product that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the Customer. Beyond the aforementioned period, the sale is firm and final.

The right of withdrawal may be exercised using the withdrawal form in Appendix 2 of these General Terms and Conditions. The withdrawal request may be sent to the following email address: oikosantalis@gmail.com .

The Product(s) must be returned in their original packaging with the goodies, in their original condition, without having been opened in any way whatsoever (as such, the plastic seal must be intact and not have been removed), and accompanied by a copy of the invoice.

Damaged or soiled products are not accepted.
If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased will be refunded.

The exchange (subject to availability) or refund will be made at the latest within fourteen (14) days following receipt, by OIKOS ANTALIS, of the Products returned by the Customer under the conditions provided above.

The refund will be made, depending on the method of payment for the Products, by credit to the Customer's bank account corresponding to the bank card used for payment or by Paypal. Additional costs paid by the Customer and related to the choice of a specific delivery method will not be refunded.

The Client undertakes to:

• comply with the terms of the T&Cs;
• to provide OIKOS ANTALIS with, without limitation, all supporting documents enabling the information provided to be certified;
• restrict access and observe the utmost confidentiality with regard to the methods of access to the Customer Account, whatever they may be;
• use the Site and the Customer Account in compliance with the laws and regulations applicable to the General Terms and Conditions;
• that the information that he communicates in the context of the use of the Customer Account does not prejudice the rights of third parties and to be authorized to disseminate it;
• indemnify OIKOS ANTALIS, its representatives from all costs (including legal fees, costs and expenses) and damages related to claims and legal actions relating to (i) the use of the Site or the Customer Account by the Customer in an illegal, immoral or fraudulent manner; (ii) the information that he provides; (iii) the violation of Intellectual Property rights of OIKOS ANTALIS as well as any third party, due to the use made of his Customer Account.

The trademarks, logos, documents, studies, domain names, images, videos, texts, know-how and more generally any other information subject to intellectual property rights in connection with the Products offered on the Site, the content of the newspaper, the description of the brand and its values ​​are and remain the exclusive property of OIKOS ANTALIS. No transfer of intellectual property rights is made through these General Terms and Conditions.

The Client may not refer to or use the trademarks, logos, documents, software supporting programs, methodologies, studies, domain names, images, videos, texts, know-how and any other intellectual property rights belonging to OIKOS ANTALIS without the express, written and prior authorization of OIKOS ANTALIS. In this regard, OIKOS ANTALIS reserves the right to oppose, stop and seek compensation for any use of its intellectual property rights that it considers to be infringing, unfair, constituting acts of parasitism or contrary to its image or to rights it has granted.

The creation of hypertext links to the Site may only be done with the prior written authorization of OIKOS ANTALIS, which authorization may be revoked at any time.

All sites with a hyperlink to the Site are not under the control of OIKOS ANTALIS and the latter therefore declines all responsibility (in particular editorial) concerning access, use and content to/of these sites.

Any circumstances beyond the control of OIKOS ANTALIS preventing the execution of these General Terms and Conditions are considered grounds for exemption from OIKOS ANTALIS' obligations and result in their suspension.

In the event of the occurrence of the circumstances referred to above, OIKOS ANTALIS shall notify the Client within fifteen (15) days of the occurrence of the event by email. Any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, shall be considered as cases of force majeure. Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually accepted by the case law of French courts and tribunals: total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrections, wars, acts of terrorism, bad weather, epidemics, blocking of means of transport or supplies, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer breakdowns, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. Failure to pay by the Customer cannot be justified by a case of force majeure.

Browsing the Site, creating a Customer Account and placing an Order involve the processing of personal data. To learn more about the processing carried out using their data, the Customer is invited to consult the OIKOS ANTALIS Privacy Policy.

14.1. Subcontractors

OIKOS ANTALIS may use subcontractors in the performance of its obligations under these T&Cs.

14.2. Assignment

OIKOS ANTALIS may assign these General Terms and Conditions and all rights and obligations attached thereto to any third party without the prior consent of the Client, in particular in the event of a transfer of a branch of activity, merger by creation of a new company, merger by absorption, demerger or any change of control affecting OIKOS ANTALIS.

14.3. Severability

In the event of any provision of these T&Cs being invalid, it shall be deemed unwritten and the other provisions shall retain their force and scope.

14.4. Waiver

The fact that OIKOS ANTALIS does not assert any stipulation at any given time cannot be considered as a waiver of the benefit of this stipulation or of the right to assert said stipulation at a later date and/or to seek compensation for any breach of this stipulation.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authoritative in the event of a dispute.

16.1. Complaint

In the event of a complaint or dispute relating to the conditions of access or use of the Site, before any recourse to a mediation procedure or legal action, the Client undertakes to contact OIKOS ANTALIS as a priority, which can be reached by email at the following address: oikosantalis@gmail.com or at the following telephone number: 06 59 40 11 00.

16.2. Mediation

In the event of a dispute between the parties and following the failure of a claim (as described in the article above) by the Client to OIKOS ANTALIS or in the absence of a response from OIKOS ANTALIS within a reasonable period of one (1) month, the Client may resort to any alternative dispute resolution method.

The Client remains free to accept or refuse recourse to mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.

16.3. Applicable law and attribution of jurisdiction

All provisions contained in the T&Cs are subject to French law and the French courts will have sole jurisdiction.

MODEL WITHDRAWAL FORM

For the attention of OIKOS ANTALIS, 30 rue Pierret, 92200 Neuilly-sur-Seine, oikosantalis@gmail.com

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete as appropriate.